Silver Line Windows Case Study

Learn how Silver Line Windows used software and solutions from TMW Systems to improve its transportation management. Read the case study results.

The Challenge

Silver Line Windows is among the largest US manufacturers of high quality vinyl windows, producing a broad spectrum of products, including new construction to replacement windows. The company —established in 1947 – has facilities in seven states and ships all over the country. The company ships its products primarily on its own trucks, while utilizing third party carriers for the overflow. Silver Line’s shipping department was tasked with searching for an innovative and proven solution. This solution needed to fulfill two major objectives: improve customer service and reduce costs. With such a large company, transportation was one of their most costly expenses. 

The Solution

To help meet their two objectives, TMW’s Appian DirectRoute was a natural solution. For their fleet of 250 trucks, Silver Line takes advantage of DirectRoute features, including:

  • Vehicle routing
  • Load planning
  • Resource Optimization
  • Optimized Scheduling
  • Web-Based Vehicle Tracking

TMW and Silver Line developed a game plan to implement DirectRoute in their regional sites. This plan integrated DirectRoute to link back to a legacy system in New Jersey to track progress and guarantee successful results.

DirectRoute automates order consolidation, routing and scheduling for Silver Line, making business operations easier while improving customer service. DirectRoute assists in plotting routes to run the fewest miles, in turn saving on fuel costs and vehicle wear-and-tear. This enables Silver Line to achieve cost reduction mandates.

The Result

Throughout implementation and still today, TMW experts are available to Silver Line’s IT department by phone and online. Ongoing training and one-on-one consultation ensure optimized software usage for Silver Line management and employees.

DirectRoute assists in improving Silver Line’s product delivery and reliability. The company manages miles driven with turn-by-turn street view routing and fixed or daily dynamic routing. As an added bonus, automating procedures has decreased the number of hours that employees spend handling paperwork. Silver Line’s desire to optimize their business processes led them to reduce costs and improve customer experience.