McNay Truck Line
McNay Truck Line is a truckload carrier headquartered in Quincy, Illinois that transports liquid food products, dry bulk material in pneumatic trailers and temperature sensitive loads in vans and reefers. It also provides barge unloading and transfers of dry bulk or liquid products from barge and rail to trucks, and vice-versa.
The company has been working with TMW solutions for eight years now. Training new employees on the use of TMW platforms became a great challenge for McNay managers, as this crucial, but time-consuming task had been affecting productivity. The company also wanted to broaden its staff’s knowledge on TMW products used by the team and ensure easy access to instructions regarding specific features, aiming to improve performance.
McNay Truck Line wanted to enhance its team experience with TMW.Suite System, so the educational platform Learn.TMW fit like a glove. The platform offers video tutorials and easy-to-read documentation to help users quickly find the right answers to their questions. McNay’s team engaged in virtual classes and conferences, as well as hands-on lab experiences.
For some training sessions, they requested additional remote support over the phone from TMW, which allowed them to see how other users benefit from the same features. The team has also been accessing the Learn.TMW website for training purposes.
Learn.TMW saved McNay managers a lot of backtrack time and helped boost productivity while training new staff. By watching training videos, new hires get basic knowledge and an overview of the job in the field even before they actually go to the field.
From the trainers’ perspective, the platform avoided unnecessary repetition of content, reducing face-to-face training time.
The platform has also proved to be useful when an employee has to be covered by another employee, so the replacement has a source of valuable information at hand.
"I love the videos. You can be a super user, but still there is always a question that arises. It’s very nice to be able to solve it without having to put in a ticket. You can just go to ‘help’, find the subject that you’re looking for and do a refresher course on that."
- Angie Crow, Traffic Coordinator, McNay Truck Line