Bison Diversified Case Study
Learn how Bison Diversified used software and solutions from TMW Systems to improve its transportation management. Read the case study results.
Bison Diversified faced a challenge: implement a system to help raise the bar on superior customer service and assist in-house information systems staff modify and add functionality. Bison leadership knew if they could analyze their data more effectively, they could manage their entire enterprise to foster stronger more effective strategic and tactical decisions. As an established dry van hauler based in Canada, Bison Diversified created its own business improvement “to-do” list which included, but was not limited to:
- Improved customer service
- Reduced empty miles
- Increased revenue per mile
- Enhanced data analysis
Once achieved, the plan was to make a move into additional business segments in addition to their usual off-the-beaten path pickups and deliveries.
The collaboration with TMW remains a significant part of the Bison Diversified technology savvy approach to tremendous growth. The company now has a flexible-computing platform with the appropriate transportation software to enable moves into other business segments and offer more services to existing customers. TMW’s transportation management software now acts as the hub of the Bison Diversified operation.
Bison employees make extensive use of Internet-based load finders plus a highly detailed contact management program for locating brokers and freight. With TMW, using MS SQL databases with open architecture allows Bison IS staff to work with familiar industry standard tools for the right results. The company handles big data by using stored procedures in the database instead of buried in the source code.
With on-time and intact performance being top priority, Bison consistently exceeds expectations from even its biggest customer.