WorkCycle™ with The Dawg™
Automate Problem Resolution and Follow-through 

When a Dawg alert warns you that a business problem has occurred, how do you ensure the problem will be handled quickly, efficiently and consistently? Alerts trigger WorkCycle to automatically generate and assign task lists to resolve issues, then monitors progress to escalate unsolved issues to managers. 

Consistency
With WorkCycle, rest assured that the procedures you’ve put in place for common business issues will be followed, or management will know about it. (Even with new hires or when key people --like you-- are on vacation.)

Flexibility
Customization options are nearly limitless with WorkCycle Manager. If the steps in a problem resolution include the need to pass data to another system or start a process in another application, WorkCycle can automate that, track progress, and seamlessly kick off the next task in the process to a person. 

Handle everyday problems
WorkCycle handles simple problems quickly. Missing paperwork from a load? A Dawg alert triggers WorkCycle to create a reminder and send it to the driver automatically. Cut down on busywork and use your dispatchers’ time more effectively. 

 Complex problems
WorkCycle is designed to solve complicated process issues. It can generate multi-part and multi-step tasks and assign them across appropriate departments, even trigger processes in other software systems needed to complete a job

 Manage the exceptions
With the WorkCycle Monitor, you can see what tasks are in progress, what tasks are assigned and to whom, even change assignments and priorities. Examine the history of any workflow and task resolution to see who did what and when, or why not. 

Don’t miss a thing
Nobody’s perfect. The WorkCycle Manager makes up for that. By automatically assigning and tracking tasks, you ensure that critical problems have visibility and accountability in your organization. If someone “drops the ball”, the task is escalated to a manager or appropriate personnel after a selected time threshold. 

 Fit your business needs
Create simple workflows with a few clicks. Or make workflows as complex as you need them. WorkCycle Manager comes with a variety of pre-built activities, and new activities can be written in any .NET language. Adding these tasks is as simple as copying the files and using them in a WorkCycle.

“TMW brings Business Process Management full circle, with key performance metrics, exception alerts and now-- WorkCycle -- to resolve business problems consistently and promptly.”
 -David Mook, COO, CTO  -TMW Systems, Inc