IT Systems Analyst
Location: Durham, NC
Department: TMW Managed Services
For 26 years, TMW Systems has dedicated itself to the development of enterprise application software for the transportation services industry. Today our Enterprise Software products - TMWSuite, TruckMate, TL2000 and Innovative IES, as well as our TMW Fleet Maintenance and TMW Optimization products manage operations and assets in over 1800 transportation, waste management, private fleet, and construction operations. TMW Systems, Inc.'s primary asset is its Associates, who are an elite group of professionals with exceptional capability, creativity and ingenuity. They have a strong dedication to their own and TMW System Inc.'s success.
Position Purpose
The Managed Services group of TMW Systems, Inc is looking for a client focused IT Systems Analyst with a consulting background. As a vital member of the Managed Services Group, the ideal candidate will have responsibilities to operate and monitor all aspects of Managed Services offerings, hosted at a third party site, on both Microsoft Windows and IBM Systems I platforms including hardware, networks, databases and security components. The position will also provide SaaS platform management for TMW Systems, across all operating units and products. This position includes responsibilities to perform software and system upgrades, backups, and disaster recovery planning as well as implementing new technologies and designing customer facing solutions.
In addition, the IT Systems Analyst will be responsible for consulting duties related to hosting custom environments as well as Level 3 Systems and Software Customer Support. The IT Systems Analyst will also be tasked with supporting a portion of TMW's Internal desktop and development systems, IT infrastructure and MS Office environment.
Minimum Requirements
- 3+ years SaaS/ASP and/or IT experience
- BS degree or equivalent experience
- Demonstrated knowledge of web services and web delivery technologies
- Demonstrated knowledge of running MS Windows 2003/2008 Server and Active Directory in and SLA driven model
- Demonstrated knowledge of Citrix, MS Terminal Services, and virtual desktop environments
- Demonstrated knowledge of MS Windows XP, Vista, and 7 Operating Systems desktop support
- Demonstrated knowledge of MS SQL 2000/2005/2008 database administrative skills
- Demonstrated knowledge of VMware Infrastructure administrative skills
- Demonstrated knowledge of iScsi, SAN and Storage administration
- Desired Consulting or Systems design background
- Desired Microsoft Certified Professional
- Desired knowledge of IBM Systems i and DB2 database experience
- Desired knowledge of Crystal Reports
- Customer Support Experience a plus
- Demonstrated experience being adaptable and willing to work on varying assignments
- Demonstrated problem solving skills
- Must be self-motivated and possess excellent communication skills
- Desire and ability to work independently and as a team member is essential
- Travel 10%
Physical Requirements
- Constant and close visual work at desk or computer
- Constant sitting and working at desk
- Frequent verbal and written communication with team and other business associates by telephone, correspondence, or in person
- Frequent lifting of folders, files, binders, computer equipment and other objects weighing up to 20 lbs.
- Frequent opening and closing of heavy file drawers
- Occasional bending and stooping to pick up boxes and equipment weighing up to 50 lbs.
- Frequent walking and standing
- Occasional driving of automobiles
- Occasional weekend and evening responsibilities
TMW Systems is an equal opportunity employer M/F/D/V and does not discriminate on the basis of any legally protected status or characteristic.
TMW Systems Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee of TMW via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of TMW. No fee will be paid in the event the candidate is hired by TMW as a result of the referral or through other means.
