When you give your customers a way to request quotes, tender shipments to you and then track their own loads online, all on their own schedule, you're giving yourself a boost in customer satisfaction, productivity and business growth. TMW eStat is your self-service, online portal, providing your customers with visibility to their orders and tracking information - in real time, 24 hours day. Because eStat is securely linked with your TMW System data and business applications, customers get accurate, up-to-the-minute information, about only their orders. Plus, they're able to send RFQs or tender shipments to you without ever lifting the phone.
As a customer service portal for your TMW enterprise software, eStat empowers your customers with tools to place their orders quickly and more accurately and track the status on their own loads. Your staff reduces time spent on data entry, phone calls and reporting. Your customers appreciate the speedy updates on orders, the immediate response to status requests and the automated load tenders without the overhead of EDI.
eStat simplifies all order and tracking processes.
RFQ. Customers send in RFQs through a simple interface that captures all the details you need to quote the right rates, right away.
Tender a Shipment. Customers quickly enter new orders that automatically transfer to TMWSuite after your review and acceptance, with no re-keying of data. Customized order templates speed entry and save time.
Load tracking. It's easy to track current loads and completed orders. Current status and latest position are provided from check calls, mobile communications and GPS information.
"eStat lets us meet the customer need for pro-active communication with a user-friendly tool and improve service without increasing support staff expense. The integration with the order management module streamlines our process and expedites dispatch. Every time a client adopts the SCG eStat portal, we see a decrease in phone calls and an increase in satisfaction."
Kathi Laughman, Vice President - SCG, The Select Carrier Group Business Systems and Services
A reporting engine that powers customer service.
With eStat's optional web reporting engine, you offer a new level of customer service and save the time and expense of producing reports for each client individually. Reports are flexible and configurable by you or the customer. The TMW reporting engine works behind a firewall, directly with your TMWSuite data.
eStat lets you specify the range of control and report configuration that you offer to each customer through their eStat account, as well as the scheduling and availability of those reports.
Order status. Will specify loads that are available, dispatched, parked, completed or invoiced.
Current load status. Will provide load status and current location for all orders to be delivered within a selected date range.
Customer service. Will showcase your performance for the individual customer with information on early and late arrival of loads for specific consignees, date ranges and performance tolerances. This report also notes any reason for performance exception, so your customer gets the full story.
eStat Administration makes productivity automatic.
eStat provides a comprehensive set of administration tools to add and create new customer user accounts, define what appears on specific web pages, customize eStat screen appearance to match your company branding and control what specific users see and access, including special company news or policy messages visible when they log in.
Security. Customers see only data specific to their company, not for your other clients. Control access by user and by company. Restrict some users to only specific eStat services or types of information.
User templates. Define data input templates by customer or user. Templates assure that your customers enter the key information you need, in the way that you need it.
RFQ/Order processing. Review, approve or reject RFQs and load tenders before automatically transferring them to dispatch.
Our optional Web Framework Extension module allows you to add your own web pages inside the eStat portal for additional service functions.