Project Manager

Work Location: Beachwood, OH
Department: Professional Services
Reports to: Director of Implementation

For 25 years, TMW Systems has dedicated itself to and invested heavily in the development of transportation software. Today our logistics and dispatch software products - TMWSuite, TruckMate and TL2000, as well as our stand alone Fleet Maintenance and Fleet Optimization products, manage a multitude of functions for the thousands of trucks and drivers that travel the roads each day. With over 1,000 common carriers and private fleets currently benefiting from our transportation software technology, we remain as committed as ever to providing the value and the service that has enabled TMW Systems to succeed. TMW Systems, Inc.'s primary asset is its Associates, who are an elite group of professionals with exceptional capability, creativity and ingenuity. They have a strong dedication to their own and TMW System Inc.'s success.

Position Purpose
The Project Manager is responsible for the day-to-day management of the customer relationship and for ensuring that project deliverables, milestones, and issues are fully understood and delivered on time and within budget. Through strong interpersonal skills, open communication, and a balanced approach, the Project Manager achieves results and facilitates consensus.


Position Accountabilities

• Develop, manage and track project plans, including detailed and accurate estimates, scope documents (SOW), requirements, risk assessments, specifications, schedules, and budgets
• dentify resource requirements/needs, resource assignments, coordination of resources and resource dependencies and constraints
• Monitor and track key Account/project dependencies
• Document and manage schedule and budget implications for requested project changes (change control and scope creep)
• Developing and maintaining strong relationships with clients to ensure customer satisfaction and to manage their expectations regarding functionality and deliverables
• Identification and documentation of risks and risk mitigation
• Highlight upcoming and missed milestones
• Communicate project status and risks both internally and externally to the client
• Provide regular reporting on all related activities
• Provide day-to-day leadership for selected strategic account
• Issue identification, resolution and tracking
• Conflict resolution
• Meeting facilitation

Minimum Requirements

• BA/BS or equivalent experience
• 5+ years experience as a proven Account/Project Manager
• Excellent project management skills, from inception through to completion
• Experience with project management best practices/ methodologies/ project lifecycle
• Strong peer creditability, interpersonal skills
• Excellent presentation skills
• Professional demeanor
• Customer focused and business oriented
• Strong oral and written communication skills
• Excellent Time management skills
• Ability to identify, resolve and follow up on issues
• Team player - strong initiative, independent thinker, driven to succeed, high energy with a commitment to work and follow through
• Strong problem solving and decision making skills
• High attention to detail
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a dynamic work environment
• Strong use of Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to produce presentations, reports and information for management
• Proficient in Microsoft Project a plus
• Experience in Software Development Life Cycle especially as it relates to a commercial software package implementation and customization
• Trucking Industry experience desirable but not absolutely necessary
• PMI / PMP certification is desirable but not absolutely necessary

Physical Requirements

• Frequent and close visual work at desk or computer
• Frequent sitting and working at desk
• Frequent verbal and written communication with team and other business associates by telephone, correspondence, or in person
• Consistent lifting of displays, folders, files, binders and other objects weighing up to 20 lbs.
• Frequent opening and closing of heavy file drawers
• Frequent walking and standing
• Occasional driving of automobiles.

Travel required: 25%

TMW Systems is an equal opportunity employer M/F/D/V and does not discriminate on the basis of any legally protected status or characteristic.

TMW Systems Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee of TMW via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of TMW. No fee will be paid in the event the candidate is hired by TMW as a result of the referral or through other means.

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